Website operating location

dcorpconcept.com is the domain name drawn from the business name DCorp Concept linked to 9248-0972 Quebec inc., a Quebec enterprise located in Quebec. Consequently, the applicable legislation of the province of Quebec and of Canada applies.

Price

All prices are in Canadian dollars. Applicable taxes, transportation and delivery charges are extra. 9248-0972 Québec inc reserves the right to modify the price of the products offered on its website at any time, without notice.

Shipping

Shipping almost anywhere in Canada. Certain restrictions may apply. Note that we may adjust the fees for northern destinations (accessible by air only). You will be contacted to accept these charges before shipping. Certain large volume or high weight products (eg washing station, large quantities of products or custom order) have a postal overload which remains even if the invoice has a high product value.

It is also possible to process your order expressly by contacting us at 514.907-6133. Additional fees may apply.

There are NO delivery charges that apply when you choose the option to pick up from our point of sale.

Our point of sale

Delivery delay

Normally, when the product is in stock, the order is processed with a delay of 48 hours and delivery times can take between one or two working days depending on the delivery address. If one of the products is out of stock or in pre-order, we wait until your order is complete before shipping it, which may cause additional delays. One of our advisers will contact you to notify you of the delays.

Restrictions relatives à l’expédition

Canada : Items from the dcorpconcept.com store can be shipped almost anywhere in the country and many other countries.

Return

If you are not satisfied with a product, contact us to let us know via operations@dcorpconcept.com. Thereafter it will be possible for you to return the product in its packaging and in its original state within 30 days of its receipt in order to receive a refund. Please note, the initial shipping and handling charges will not be reimbursed. The refund will only be made once the product has been received and accepted by our customer service. It is important to enter your personal details (name, address, telephone number and / or email address) so that we can easily contact you if necessary.

9248-0912 Québec inc ne peut être tenu responsable de la perte ou des dommages subis lors d’un retour de marchandise. Il est donc impératif de confier votre envoi à un transporteur de confiance.

Cancellation

If you wish to cancel your purchase, please contact us as soon as possible via our email, operations@dcorpconcept.com. For orders which are canceled after dispatch, the transport costs are at the customer’s expense. Certain conditions apply, in particular but not limited to, on the type of product ordered.

Exchange

If you wish to be reimbursed for your purchase, return a product in its original packaging and in its original condition within 14 days of receipt. For an exchange or a credit note, the deadline is 60 days according to the conditions listed above. Clearance items with a discount greater than 15% will be considered as a final sale.

If the product does not suit you (which is not a mistake by the DCorp Concept team), the return postage costs are at your expense. If you wish to make an exchange, we will bear the costs of sending the new package. Do not hesitate to contact us, we are available via operations@dcorpconcept.com.

Warranty

DCorp Concept has its own warranty policies and may, by its own decision, decide whether its warranty applies or whether it is necessary to replace, repair or reimburse it. In the event of a malfunction or breakage, the most effective way is to communicate with us by email at operations@dcorpconcept.com by sending a photo first with a short description of the problem. Thereafter, a member of our team will assess everything, case by case.

Intellectual property

The business name, text content or logos of DCorp Concept displayed on the dcorpconcept.com site may not be used by individuals or companies for commercial purposes, without the written authorization of 9248-0912 Québec inc. The display, use or download of any element of the site for an unauthorized commercial purpose is therefore prohibited. It is also prohibited to reproduce any element of the site, in any way and in any form whatsoever, without a written concent by 9248-0912 Québec inc.

Identity and information protection

9248-0912 Québec inc. is committed to protecting all information that you share with us and / or our website dcorpconcept.com. We follow strict procedures to help protect the confidentiality, security, and integrity of any data transmitted through our website.

dcorpconcept.com – derives from our business name DCorp Concept, which is linked to 9248-0912 Quebec inc.

DCorp Concept
4, Par Industriel
Lacolle, QC   J3G 0N1

T : 514.907.6133
E : operations@dcorpconcept.com